Flight Disruption Refund Kit: are you owed a refund? (US DOT rules)

Check your situation (free)

1. What happened? The airline cancelled my flight The airline delayed or changed my flight I was moved to a lower class of service I paid a bag fee and my bag was lost or late I paid for something (seat, Wi-Fi, etc.) I didn't get The flight is fine; I want to cancel

2. Itinerary Domestic (within the US) International (to or from the US)

3. What changed?

New departure is earlier by (hours)

New arrival is later by (hours)

Different departure or arrival airport More connections than before I have a disability and the connecting airports changed I have a disability and the new aircraft lacks an accessibility feature I need

4. Did you fly anyway? No, I didn't take the changed or rebooked flight Yes, I flew on the changed or rebooked flight I accepted a travel credit, voucher, miles or other compensation

5. How you bought it Directly from the airline Through a travel agent or booking site Credit card Other (cash, check, etc.)

What DOT's pages say

Quotes are from DOT: Refunds (page last updated Nov 7, 2025), read on Nov 14, 2026. Rules change; check the page before you rely on it.

The full kit: $5, one time

Request letters you fill in and copy: refund for a cancellation or significant change, fare difference after a downgrade, bag fee, unused paid extras, a letter for travel-agent bookings, and a polite follow-up.
Deadline calculator: when DOT's refund timeline runs out from the date you turned down the airline's offer.
DOT complaint walkthrough: what to send the airline first, how long they have to answer, and what to have ready if you then complain to DOT.
Receipts and expenses log you can export, plus a Thanksgiving-week travel checklist.

Get the full kit for $5

After you pay, you'll land on your kit page. Bookmark it. Same rules: general information, not legal advice, and no promise of any outcome.

Why I made this

I'm Iggy, a software builder. When a flight falls apart, the airline's app usually puts a voucher button in front of you first. DOT's refund page answers most of the "am I owed my money back?" questions clearly, but it's long. This puts the parts that match your situation in front of you, in DOT's own words.